An email I sent yesterday to Tesco customer service department:

Hello,

I bought a couple of pizzas on your 2 for 4 quid deal. Both were supposed to be Ham & Pineapple. One of them was, I ate that yesterday. I came to eat the second one today (yes two pizza’s in two days isn’t the healthiest of diets but hell its been a mad week) and after some seconds of study I noticed something was not quite right with the pizza. In short it was missing pineapple.

I was too hungry to bother with posting it to you, and given our countries delightful postal system it would have probably been eaten on route anyway. Either that or it would have arrived in a catacomb of mould. I did though take the time to photograph my fruit deficient pizza, more for amusement value than anything, see attached image.

Such is life, things get forgotten… that said any chance of a voucher for a tin of pineapple?

Cheers,

David

[UPDATE: 17/12/09] And they replied…

Dear Mr Madelin,

I’m sorry for the delay in responding to your complaint about your Ham & “Pineapple” Pizza and for any further inconvenience this has caused you.

Please let me assure you that we will always try to respond to our customers’ queries in a timely manner and I am sorry that this has not happened on this occasion.

I’m sorry to hear that there was no pineapple on one of the pizzas you purchased. I can understand how disappointing this must have been for you.

We take the quality of our products extremely seriously and we have specific quality controls with all our suppliers. We also follow up with regular visits to ensure that everything is up to the high standard which our customers expect from us.

It is clear from the details that you have sent that there has been a problem with this particular item and I do apologise for the inconvenience caused. Customer feedback is very important as it helps to identify where we can improve our products.

As you will understand, we do sell a large range of pizzas and without the packaging we are unable to identify the exact one you purchased and the correct supplier. However, please be assured that I have passed your comments about the missing pineapple to our Product Team. I know they will want to check for similar complaints.

I appreciate that you may have already thrown away the product and packaging but I would like to arrange to send you a Tesco Moneycard to reimburse you for the pizza. So I can do this, please can you forward your address details to me.

Thank you once again for taking the time to let us know about this. I hope that you will continue to shop with us in the future.

If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting TESXXXXXXX.

Kind Regards

Ruth Orchardson
Customer Service Manager
Tesco Customer Service

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